FAQ

Here are some of the many questions I often get asked.


Do you charge for a makeup trial?

Yes, just like any other service in the beauty industry, payment is required for your makeup trial. Typically a trial will take anywhere from 1.5 to 2 hours.  


Where do you conduct trials?

Typically makeup trials are conducted at my premises in Putney however I can travel to you for the trial for an additional fee.


How do I secure my wedding day?

To secure your wedding day a non refundable 40% non refundable deposit is required.  This can be paid via direct deposit or in cash.  Full payment is required one week before the wedding via direct debit or in the form of cash on the day.

At present credit card payments are not available.


Do you charge for travel?

Yes, travel is charged at $60 for first 50km within CBD.  Any additional km's are charged at $0.75 per km.


I'm getting married in the Hunter Valley, Bowral, Berry, Central Coast, North, South, East, West - will you travel?

YES, I have travelled to all of the above.  Depending on the location, accommodation will need to be provided at client's expense. 


Do you have parking requirements?

Yes, I travel to you and bring my entire kit that weighs over 15kg plus a makeup chair.  If you are getting ready in a hotel parking is to be provided at your expense.


What makeup do you use?

My kit is stocked with a variety of professional makeup brands such as; Bobbi Brown, Ben Nye, Giorgio Armani, Harlotte Cosmetics, Helen Dowsley Lashes, Laura Mercier, NARS, MAC, Melli Cosmetics

FAQs

Indeed we do! Shipping rates are dependant on your destination and added at checkout.

Absolutely. You’ll receive tracking details via email once your order is on its way.

Orders are processed within 48 hours (excluding weekends and public holidays). Standard shipping within Australia usually takes 3–7 business days. Express shipping is available for faster delivery.

International orders postage again is dependant on location.

We accept returns on unused products in original packaging within 14 days of purchase. For health and hygiene reasons, we cannot accept used products.
Postage costs are non-refundable and return shipping is at the customer’s expense (unless the item is faulty or incorrect).

Email your return request to: sales@sandraglynn.com.au

Please contact us (sales@sandraglynn.com.au) within 48 hours of receiving your order and keep all original packaging. Damaged items must also be reported to Australia Post. We’ll take it from there.