Privacy Policy

Last updated: May 3, 2026

At Sandra Glynn Cosmetics, we believe your personal information deserves care, clarity, and respect. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, shop with us, or interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

“Sandra Glynn Cosmetics”, “we”, “us”, and “our” refer to the business operating this website and providing the Services. Our online store is powered by Shopify, which enables us to offer a secure and seamless shopping experience.

2. Information We Collect

We collect personal information that helps us provide and improve our Services. The information we collect depends on how you interact with us and may include:

2.1 Contact Information

Name
Email address
Phone number
Billing and shipping addresses

2.2 Payment & Transaction Information

Payment method details
Order history
Refunds, returns, and exchanges

2.3 Account Information

Username and password
Preferences and saved items

2.4 Device & Usage Information

IP address
Browser type
Device identifiers
How you browse and interact with our website

2.5 Communications

Messages you send to us
Customer support interactions

2.6 Automatically Collected Data

We use cookies and similar technologies to understand how you use our Services and to personalise your experience.

3. How We Collect Information

We collect personal information from:

You directly — when you shop, create an account, or contact us
Your device — through cookies, analytics, and browsing activity
Service providers — such as Shopify, payment processors, and shipping partners
Marketing partners — when you engage with our ads or social media

4. How We Use Your Information

We use your personal information to:

4.1 Provide and Improve Our Services

Process orders and payments
Deliver products
Manage your account
Personalise your shopping experience

4.2 Communicate With You

Order updates
Customer support
Service notifications

4.3 Marketing & Advertising

Send promotional emails or SMS (with your consent)
Show personalised ads based on your browsing behaviour

4.4 Security & Fraud Prevention

Authenticate accounts
Detect and prevent fraudulent or harmful activity

4.5 Legal Compliance

Respond to lawful requests
Meet regulatory obligations

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

Including Shopify, payment processors, shipping carriers, IT providers, and analytics partners.

5.2 Marketing Partners

To deliver personalised advertising and promotional content.

5.3 Business Partners

If you choose to use social logins, integrations, or third‑party features.

5.4 Legal or Safety Requirements

If required by law, or to protect our rights and the safety of our customers.

5.5 Business Transactions

In the event of a merger, acquisition, or restructuring.

6. Our Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to support our Services and may use aggregated data to improve its platform.

To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

7. Cookies & Tracking Technologies

We use cookies to:

Keep your cart active
Remember your preferences
Analyse website performance
Deliver personalised ads

You can manage cookies through your browser settings.

8. Children’s Privacy

Our Services are not intended for children under the age of majority.
We do not knowingly collect personal information from minors.
If you believe a child has provided information, please contact us so we can delete it.

9. Security & Data Retention

We take reasonable steps to protect your information, but no system is completely secure.

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

10. Your Rights & Choices

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion
Request a copy (data portability)
Opt out of targeted advertising
Manage email or SMS preferences

To opt out of marketing emails, use the unsubscribe link in our messages.
To opt out of SMS, reply STOP

11. International Transfers

Your information may be transferred outside Australia.
When we transfer data internationally, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent protections.

12. Complaints

If you have concerns about how we handle your information, please contact us.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date and post the revised version on our website.

14. Contact Us

For questions, concerns, or privacy requests, contact us at:
sales@sandraglynn.com.au

Sandra Glynn Cosmetics is the data controller for your personal information.

FAQs

Indeed we do! Shipping rates are dependant on your destination and added at checkout.

Absolutely. You’ll receive tracking details via email once your order is on its way.

Orders are processed within 48 hours (excluding weekends and public holidays). Standard shipping within Australia usually takes 3–7 business days. Express shipping is available for faster delivery.

International orders postage again is dependant on location.

We accept returns on unused products in original packaging within 14 days of purchase. For health and hygiene reasons, we cannot accept used products.
Postage costs are non-refundable and return shipping is at the customer’s expense (unless the item is faulty or incorrect).

Email your return request to: sales@sandraglynn.com.au

Please contact us (sales@sandraglynn.com.au) within 48 hours of receiving your order and keep all original packaging. Damaged items must also be reported to Australia Post. We’ll take it from there.