Refund policy

Returns & Refunds

We want you to feel confident when shopping with Sandra Glynn Cosmetics. If something isn’t quite right, we’re here to help.

Return Window

We offer a 14‑day return period, beginning on the day you receive your order. To request a return, please contact us at sales@sandraglynn.com.au.

Eligibility for Change‑of‑Mind Returns

To be eligible for a return, your item must be:

• unused

• in its original, unopened packaging

• in the same condition in which it was received

• accompanied by proof of purchase

Items returned without prior approval will not be accepted.

Hygiene & Safety

For health and safety reasons, we can only accept returns on unused, unopened items. If a returned item shows signs of use, we will not be able to issue a refund or return the item to you.

Damages & Issues

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right. Photos of the item and packaging may be required.

Return Shipping Costs

Return postage for change‑of‑mind returns is the responsibility of the customer. If your return is approved due to a fault or error on our part, we will provide a prepaid return label.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow time for your bank or card provider to complete the refund.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, damaged, or not as described, you are entitled to a remedy such as a replacement or refund.