Terms of Service


1. Introduction

Welcome to Sandra Glynn Cosmetics. These Terms of Service (“Terms”) govern your access to and use of our website, online store, mobile messaging services, and any related features or tools (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, you must discontinue use of the Services.

2. About Us

“Sandra Glynn Cosmetics”, “we”, “us”, and “our” refer to the business operating this website and providing the Services. Our online store is hosted by Shopify Inc., which provides the e‑commerce platform enabling us to sell our products to you.

3. Eligibility & User Obligations

By using our Services, you confirm that:

  • You are at least the age of majority in your state or territory; or

  • You have obtained consent from a parent or guardian for any minor dependents using the Services.

You agree not to use the Services for unlawful, harmful, or unauthorized purposes, including transmitting viruses, violating intellectual property rights, or engaging in fraudulent activity.

4. Products & Services

We aim to present our products accurately, though variations in colour or appearance may occur due to device displays. Product availability, descriptions, and pricing may change at any time without notice.

Some products may be available exclusively online and may have limited quantities.

5. Pricing, Payments & Billing

Prices are listed in AUD and may change without notice. We reserve the right to refuse or cancel any order, including those that appear to be placed by resellers or distributors.

You agree to provide accurate, current, and complete billing and account information.

6. Shipping & Delivery

Shipping times, costs, and delivery estimates are provided at checkout. Once an order has been dispatched, we are not responsible for delays caused by carriers, customs, or external factors.

7. Returns & Refunds

Our Returns Policy applies to all purchases made through our store. You can review it here: https://sandraglynn.com.au/pages/shipping-returns

8. Intellectual Property

All content on our website—including text, images, graphics, logos, product names, and digital assets—is the property of Sandra Glynn Cosmetics or its licensors. You may not reproduce, distribute, or exploit any part of the Services without our written permission.

9. Third‑Party Tools & Links

We may provide access to third‑party tools or link to external websites. We do not monitor or control these resources and are not responsible for their content, accuracy, or practices. Use of third‑party tools is at your own risk.

10. User Content & Feedback

If you submit comments, ideas, reviews, or suggestions, you grant us the right to use, edit, publish, or distribute them without restriction. You agree not to submit unlawful, defamatory, or harmful content.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. You can review it here: https://sandraglynn.com.au/pages/privacy-policy 

12. Prohibited Conduct

You may not use the Services to:

  • Engage in unlawful activity

  • Violate intellectual property rights

  • Harass, abuse, or discriminate

  • Upload malicious code

  • Collect personal information of others

  • Interfere with security features

  • Engage in fraudulent or misleading behaviour

We may suspend or terminate access for violations.

13. Mobile Messaging Terms

These Mobile Terms govern your use of the Sandra Glynn Cosmetics SMS/text messaging service (“Service”).

13.1 Consent & Participation

By opting in, you agree to receive recurring SMS/text messages from or on behalf of Sandra Glynn Cosmetics, including promotional messages such as offers, updates, and cart reminders. Messages may be sent using automated technology.

Participation is voluntary and not a condition of purchase.

13.2 Charges & Frequency

We do not charge for the Service, but message and data rates may apply. Message frequency varies.

You are responsible for any charges imposed by your mobile provider.

13.3 Opt‑Out

You may opt out at any time by texting STOP to SandraGlynn or using the unsubscribe link (where available). You will receive a confirmation message and no further messages unless you re‑opt in.

If you participate in multiple messaging programs, you must opt out of each separately.

13.4 Support

For help, text HELP to SandraGlynn or email sales@sandraglynn.com.au.

13.5 Service Changes

We may change the short code or phone number used for the Service. Messages sent to outdated numbers may not be received.

13.6 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

13.7 Accuracy of Mobile Number

You must provide a valid mobile number. If you change your number, you must re‑subscribe.

13.8 Limitation of Liability

To the extent permitted by law, we are not liable for delayed, failed, or misdirected messages or for actions taken in reliance on the Service.

13.9 Privacy

Your mobile information is handled in accordance with our Privacy Policy.

14. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available”. We do not guarantee uninterrupted, error‑free, or secure use of the Services.

15. Limitation of Liability

To the maximum extent permitted by law, Sandra Glynn Cosmetics is not liable for indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

Where Australian Consumer Law applies, your statutory rights remain unaffected.

16. Indemnification

You agree to indemnify and hold harmless Sandra Glynn Cosmetics from any claims arising from your breach of these Terms or misuse of the Services.

17. Changes to the Services

We may update, modify, or discontinue any part of the Services at any time without notice.

18. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved under Australian jurisdiction.

19. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Sandra Glynn Cosmetics.

20. Contact Information

For questions about these Terms, please contact: sales@sandraglynn.com.au

FAQs

Indeed we do! Shipping rates are dependant on your destination and added at checkout.

Absolutely. You’ll receive tracking details via email once your order is on its way.

Orders are processed within 48 hours (excluding weekends and public holidays). Standard shipping within Australia usually takes 3–7 business days. Express shipping is available for faster delivery.

International orders postage again is dependant on location.

We accept returns on unused products in original packaging within 14 days of purchase. For health and hygiene reasons, we cannot accept used products.
Postage costs are non-refundable and return shipping is at the customer’s expense (unless the item is faulty or incorrect).

Email your return request to: sales@sandraglynn.com.au

Please contact us (sales@sandraglynn.com.au) within 48 hours of receiving your order and keep all original packaging. Damaged items must also be reported to Australia Post. We’ll take it from there.