Shipping & Returns

All orders will be processed within 48 hours of ordering unless express shipping has been requested.  If you have an urgent order please call Sandra on 0416 489639 once you've placed your order.


Returns

All items purchased must be inspected within 24 hours of receiving your order.  Any damages must be reported to Australia Post and Sandra Glynn within 48 hours.  All original boxing and packaging must be kept.

We will accept returns on unused items in original packaging only within 14 days of purchase.  Please contact us immediately to organise your return.  

PLEASE NOTE: For reasons of health and safety we will only be able to offer a refund on unused items. Should we receive any returns that appear to have been used, regrettably we will not be able to offer a refund, or return the item to you.

FAQs

Indeed we do! Shipping rates are dependant on your destination and added at checkout.

Absolutely. You’ll receive tracking details via email once your order is on its way.

Orders are processed within 48 hours (excluding weekends and public holidays). Standard shipping within Australia usually takes 3–7 business days. Express shipping is available for faster delivery.

International orders postage again is dependant on location.

We accept returns on unused products in original packaging within 14 days of purchase. For health and hygiene reasons, we cannot accept used products.
Postage costs are non-refundable and return shipping is at the customer’s expense (unless the item is faulty or incorrect).

Email your return request to: sales@sandraglynn.com.au

Please contact us (sales@sandraglynn.com.au) within 48 hours of receiving your order and keep all original packaging. Damaged items must also be reported to Australia Post. We’ll take it from there.